Privacy policy

Privacy Policy

All data is processed and stored in accordance with Shopify's established privacy policies. Crater Meteorites utilizes the management and online sales services provided by the Shopify platform.

Our Commitment:

  • We will protect your data as diligently as we protect our own and will not store it unless necessary to provide you with better service.
  • We will only use your data to provide an exceptional user experience, and you will always have the option to decide what type of information you want to receive.
  • We will always communicate clearly, without surprises or hidden terms.

We are aware of the importance of ensuring the right to data protection for users. In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), regarding the protection of individuals with respect to the processing of personal data and the free movement of such data, as well as applicable national data protection regulations, the following points related to the processing of personal data at Crater Meteorites are outlined:

Purpose of Data Processing and Types of Data Collected

Web Customers:

When you purchase a product from our website, the data you provide will be used to process, ship, and bill the purchased products. To place orders in the online store, each customer must voluntarily provide their personal data (name, surname, address, phone number, billing details, and payment method), which must be truthful and accurate. The user completing the online purchase process declares they are the owner of the information provided or, where applicable, have authorization to act on behalf of the person whose data is provided.

Users must guarantee they are at least 14 years old. False data submission will result in automatic exclusion from services, without prejudice to any other applicable legal actions.

Newsletter and Marketing Communications:

If you consent as per applicable regulations, we will use your contact information to send updates about our website, news, promotions, and offers. If you subscribe to our newsletter, we will periodically email information related to our products and services.

Contact:

Personal data provided via the contact form will only be used to address your inquiry or request. The data collected is limited to identifying and contact details, as well as information relevant to the nature of your request.

Registered Users:

The information you provide during registration will be used to manage website users, allow for easier purchasing, and review your orders.

Other Purposes:

We may also use your data for statistical studies to improve our services and for basic administrative tasks.

Credit Card Information:

For your security, we do not store any credit card information. When processing your order, credit card details will be securely transmitted to the selected financial institution solely for payment processing purposes. Your data will be encrypted and managed in accordance with the highest security standards.

Legal Basis for Data Processing

The legal basis for processing your data is your consent, which you can revoke at any time, and the contractual relationship established when purchasing a product on https://cratermeteorites.com.

Data Sharing

We do not sell your personal data to third parties, including your name, address, email, or credit card information. However, data may be shared with the following categories of companies to provide our services:

  1. Companies involved in fulfilling your purchases, such as payment service providers, warehouses, packers, and shipping companies.
  2. Professional service providers, including marketing agencies and business partners, who assist us in running the business.
  3. Credit reference agencies, financial institutions, security agencies, and fraud prevention organizations.
  4. Companies approved by you.

Marketing Messages

If you consent, we will send you marketing emails to keep you updated on Crater Meteorites' latest news and help you discover our products.

If you prefer not to receive marketing messages, you can notify us via our contact form or email us at info@cratermeteorites.com.

Data Retention

We will retain your data for as long as necessary to manage and provide the services you request or for the purposes for which it was collected, as long as there is a mutual interest in maintaining the processing purpose and until you withdraw your consent or request its deletion.

If you request data deletion, the data will remain blocked as required to comply with legal, contractual, or regulatory obligations, prevent fraud, enforce terms and conditions, or resolve disputes.

Your Rights

You have the following rights regarding your personal information:

  1. The right to be informed about how your personal data is used.
  2. The right to access the personal information we hold about you.
  3. The right to request the correction of inaccurate personal information.
  4. The right to request the deletion or cessation of processing in certain cases.
  5. The right to withdraw consent for marketing messages and other data processing at any time.
  6. The right to request the transfer of your data to you or another service provider.
  7. The right to file a complaint with the data protection authority (e.g., the Spanish Data Protection Agency).

We are committed to confidentiality and will implement technical, organizational, and security measures to protect your data from unauthorized access, alteration, or loss, in accordance with applicable legislation.